Website Department of Conservation
- Are you resourceful, adaptable, and able to work independently with a ‘can do’ attitude and an affinity for people?
- Come work on Rakiura / Stewart Island, New Zealand’s best kept secret with rugged terrain, spectacular scenery, and home to some of the country’s rarest birds and plants.
The front counter Visitor Centre position is one of the most public roles within the Department and is absolutely pivotal to our overall success. Effectively, as the departmental host, you are responsible for ensuring that every person who walks through the door gets the best possible service, whether they are looking for information (or kiwi’s), checking out the displays, purchasing tramping equipment or just escaping the rain. You will need to be friendly, knowledgeable, organised, quick thinking and excel at customer service.
The Rakiura team is a collegial friendly team, engaged with the community and they are looking for a team player who will “pitch in” to get a job done with the ability to work under pressure and keep smiling no matter what!
He angitūtanga: About the Role
You will be part of a team focused on delivering excellent customer service. DOC’s visitor centres are the gateway to conservation, providing visitors with information to enhance their recreation experiences.
Tasks vary but will generally include:
- Providing visitors with up-to-date information about recreational opportunities and conservation projects, both locally and nationwide.
- Providing visitors with backcountry tramping information, weather conditions, condition of tracks and huts, local transport options and safety recommendations
- Promoting and selling national and local conservation recreation opportunities, including Great Walks, Hut, and Campsite bookings
- Ensuring the visitor centre always looks tidy and presentable, shelves are fully stocked, and facilities are clean
- Administration work which may include reconciling daily and weekly banking, data entry, invoicing, and retail stock control
- Consistently ensuring high standards of service are delivered and visitor centre systems, processes and operating procedures are followed.
- Helping to train and support temporary Visitor Centre rangers.
- Managing stock and selling quality, conservation-related merchandise
Hours of work will vary throughout the year to cover seasonal peaks and the roster will include work on statutory holidays and weekends.
He kōrero mōu: What we are looking for
The ideal applicant will have the following skills/experience:
- The ability to maintain high standards while working under pressure and/or performing repetitive tasks.
- Problem solving abilities, initiative, and a positive ‘can-do’ attitude.
- Enjoy interacting with the public.
- Understanding of recreation and tourism opportunities throughout New Zealand and knowledge of conservation or recreational activities available on Rakiura / Stewart Island and the wider Southern South Island Region.
- The ability to convey visitor safety information clearly, concisely and in a positive manner.
- Experience/demonstrated competence in customer service, computer skills, sales and retail.
- Enthusiasm for and an active interest in outdoor pursuits and conservation.
Ngā āhuatanga kei a mātou: What’s in it for you:
Along with recently being awarded New Zealand’s most attractive employer in the public service, people like working for us because we offer:
- A supportive and collaborative work environment
- Respect, recognition and opportunities for personal growth
- Excellent employee wellbeing initiatives including flexible working arrangements and the employee assistance program
Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.
For any enquiry, please contact Debbie Fahey on 027 286 2746 or email firstname.lastname@example.org quoting vacancy 400/09743.
Applications close at 5pm on Monday, 27 September 2021.
To apply for this job please visit careers.doc.govt.nz.